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The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns ...

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May 23, 2017 ... Itil 2011 capacity management. Page 1. Availability management. Capacity is defined as maximum throughput a configuration item or a service can ...

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It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it ...

NOTE: This book has been updated with "Foundations of IT Service Management with ITIL 2011". This new book covers the ITIL exam topics with the latest, ...

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